Xceed in Egypt Business Directory

Xceeds is one of Telecom Egypt companies that was established end of 2001 to act as the IT arm for Telecom Egypt, the incumbent operator. Xceed started its call center operation business end of 2003, with state-of-the-art Contact Center that supports a wide array of inbound and outbound services that are customized to the clients needs. Added to the customized service solutions Xceed provides customer relationship management services as well as Internet based customer care and technical support services. The short term goal was to consolidate all Telecom Egypt call centers in one place, Xceed site in the Smart Village, and to soar with the customer service to new levels. Long term goal was through global sourcing, for Xceed to extend an offshore arm to offer its portfolio of services to clients around the globe. Today, Xceed is a fast growing global provider of high quality business process outsourcing services, offering integrated customer care, technical support and associated back-office processing for commercial and governmental clients worldwide. Xceed is one of the largest contact centers in the Southern Mediterranean region with its main site located in Cairo, Egypt with a total capacity of 1600 seats. Capitalizing on its core competencies of efficient technologies, redundant infrastructure, and highly skilled agents Xceed optimizes live inbound and outbound Contact handling, as well as automated customer support applications for its clients. A team of industry leaders who collectively have several decades of experience in the Egyptian, regional and international markets form Xceed’s top management team. Given the profile of the senior management team, Xceed has been successful in attracting top talent to join the company and is aggressively executing on its operational plans. Locally Xceed is the IT arm of Telecom Egypt and provides customer contact solutions to its 8.3 million customers. In that capacity, Xceed has incorporated the finest technology systems to optimize, live inbound and outbound call handling, as well as automated customer support applications. In addition, Xceed has recruited the best contact center management talent in Egypt and used the services of various specialized European consultants to hire the most professional, well-educated, and dedicated contact center agents available in the Egyptian market. Our search for the perfect balance of Xceed management and staff was carried out in order to guarantee the quality-focused corporate culture necessary to operate a world-class center that meets our world-class standards. Our customized solutions include a variety of inbound and outbound services including complaints management, customer retention programs, order handling, technical support and market research support, plus internet-based customer care and acquisition services. At Xceed, your peripheral processes are the core of our company.

Address: Km 28 Pyramids Smart Village, Cairo/Alex Road, Egypt
Telephone: 00(202) 3 776-3000
Fax: 00(202) 3 776-3001
Website: http://www.xceedcc.com/